FISH! We believe this is the safest approach for our attendees and look forward to offering you, from the comfort and convenience of your own home, school or office, enhanced and expanded programming, and immersive professional development that addresses timely topics impacting career and technical education (CTE)!</p>\\n","url":"https://www.acteonline.org/event/careertech-vision-2020/","startDate":"2020-11-30T13:00:00-05:00","endDate":"2020-12-04T17:00:00-05:00","performer":"Organization"},{"@context":"http://schema.org","@type":"Event","name":"National Policy Seminar 2021","description":"","url":"https://www.acteonline.org/event/national-policy-seminar-2021/","startDate":"2021-03-22T08:00:00-04:00","endDate":"2021-03-24T17:00:00-04:00","performer":"Organization"}]
provides leaders with four main concepts of the book choose your attitude, play, make their day, and be present.
Should we have specialty groups, for instance, focusing on specific customer categories?
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How many times have you been kept waiting at a store counter for someone to attend to you, while the clerk finished his phone call or conversation with another salesperson? We appear to be attempting to avoid responsibility. Mary Jane learned this important ingredient when she brought her two kids to the Pike market. The ingredients are there.
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FISH!
• Fun leads to creativity.
• Add more life with plants and an aquarium. In Lonnie’s words, here is the essence of the idea: “This is a real business which is run to make a profit. Wolf’s story shows us how we can choose our attitude everyday and choose it well. • Lonnie, one of the workers, explains to Mary, “We’ve created a lot of energy. There is always a choice about the way you do your work, even if there is no choice about the work itself. • The time passes quickly.
They laugh about the stampede to the elevator at 4.30. Choosing your attitude and acting like a victim are mutually exclusive.
Let it be a life that has dignity and meaning for you. Stop daydreaming on the job.
• Concrete steps to take: Call a meeting and speak from the heart, find a message that communicates choosing your attitude in a way that everyone will understand and personalize.
A REMARKABLE WAY TO BOOST MORALE AND IMPROVE RESULTS By Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen A Summary by Michael Alberico Mary Jane and Dan had moved their family to Seattle, do to Dan’s new job which he loved and would come home every night and just talk about it.
• Instruction in creativity.
For example, team members are going to remember an experience they had rather than just a simple email of gratitude. This will be good for our customers and may also be helpful to some of us who need different start times. Your choices are as authentic as you are. Truly listen to others and do not allow yourself to be distracted.
This is healthy, it will feel good, and will unleash even more energy.
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Provide motivation, and persist with faith.
If we can accomplish this one thing, our work area will become an oasis of energy, flexibility, and creativity in a tough industry. He could choose to live fully, or he could let life slip away in a series of missed opportunities. Table of Contents Cover Page Title Page Dedication Cha, WISDOM IN A NUTSHELL FISH! And should you feel your energy lapsing, try this surefire remedy: Find someone who needs a helping hand, a word of support, or a good ear – and make their day. For example, when someone comes in your work space to approach you about an issue give them your undivided attention. IT’S YOUR CHOICE. This section had a focus of providing people with memories they have participated in.
We would try to make every transaction with our customers a positive transaction.
Today we are in a world of multi-tasking unfortunately this does not give us the opportunity to be present with those who need us the most. Focus on the customer in front of you and be tuned in to opportunities to be there for people. Some features of the site may not work correctly. Alexandria, 4.
16 quotes from Stephen C. Lundin: 'Imagine a place where everyone chooses to bring energy, passion, and a positive attitude every day. • Pull together some focus groups to study ways we can be of service to our customers. the third floor department, into a staff that the rest of the company could work with effectively.
THE fish!
Buy Fish! A Remarkable Way to Boost Morale and Improve Results By Stephen C. Lundin, Ph.D., Harry Paul, and John Christensen 2000 Hyperion, New York ISBN 0-7868-6602-0 International Edition ISBN 0-7868-8760-5 112 pages Businesssummaries.com is a business book summaries service. Everyday low prices and free delivery on eligible orders. But Crucial Accountability is not for the faint-hearted leader. Be alert, and pay attention. • Implement a 360-degree feedback process which includes our customers. Mary stops to watch.
Pages 6 You can be serious about your work without taking yourself too seriously. www.bizsum.com © 2001, 2002 Copyright BusinessSummaries.com FISH! Implementing Choosing Your Attitude • The group distributed copies of “Personal Accountability: The Path To A Rewarding Work Life” to everyone with the intent of conducting discussion groups on the book. • Page 6 The group prepared an Attitude Menu. Focus on the customer in front of you and be tuned in to opportunities to be there for people. This is for my son, Jacob The Choose Your Attitude Team The team report was brief and direct to the point, listing the benefits of choosing your attitude: • • • By accepting that you choose your attitude, you demonstrate a level of personal accountability and proactivity that will fill the third floor with energy, all by itself.
Four teams would make presentations on each of the key ingredients.
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He wallowed in self-pity for a while, but when his girlfriend left him and friends stopped calling, he realized he had an important choice to make. Choose your attitude. • You have within yourself more resources of energy, talent, and strength than you think.
You build it out of your own past, out of your affections and loyalties, out of the experience of humankind as it is passed on to you, out of your own talent and understanding, out of the things you believe in, out of the things and people you love, out of the values for which you are willing to sacrifice something.
www.bizsum.com © 2001, 2002 Copyright BusinessSummaries.com FISH!
LIFE IS TOO PRECIOUS TO BE PASSING THROUGH TO RETIREMENT.
Your colleagues, customers, team members, and you yourself will be thankful. In the section about play there were five key concepts that leaders need to keep in mind while attempting to boost morale. Be present. • Serving our customers well will give us the satisfaction that comes to those who serve others.
There would never again be unfocused behavior such as answering e-mails or reading while speaking on the phone with a colleague or customer.
But any job can also be performed with energy and enthusiasm. Any work can be boring if you do it every day. VA 22314 FISH!
Everyone confirmed their commitment to be fully present for one another and their customers. Watch out for adult children.” • Start a joke-of-the-month contest with its own bulletin board.
Have faith in yourself. • Add more color and make the environment more interesting. Create an adult playground and have fun. You are the only one who can put them together into that pattern that will be your life.
Find Ways To Let Your Staff Discover The Fish Philosophy For Themselves. Customers like being part of the show. Team morale in any industry is an important part of any organization. Required fields are marked *.
www.bizsum.com © 2001, 2002 Copyright BusinessSummaries.com. ', 'When we come to [work] we bring an attitude. How would they translate it to their third floor department?
Each circle had written on it a key point from their report.
She made friends with Lonnie, who promised to help teach her staff the secrets of the success of the Fish market. All rights reserved, Indiana HS Prepares Students for Success in Pharmacy Technology. It starts with the CEO, demands greater open-ness of all leaders, and removes people’s chronic excuses for failed results in the past. Mary Jane observed this in the way customers had fun catching fish thrown by the fishmongers. Individuals have to choose how they are going to approach certain situations as they arise. Through the delightful story of fictional characters Mary Jane Ramirez, a manager from First Guarantee Financial, and Lonnie, a fishmonger from Seattle’s world famous Pike Place Fish Market, this engaging parable teaches us how to transform a “toxic energy dump” (every company has one) into a workplace that adds value, productivity and profit to the company, thereby creating happier workers, employers, and customers! We sell a lot of fish. Fish!
Overall Fish!
A Remarkable way to boost Morale and improve results By Stephen C. Lundin, PH.D. Harry Paul, and John Christensen. October 30 @ 9:00 am – October 31 @ 3:00 pm, November 5 @ 8:00 am – November 6 @ 5:00 pm, After thoughtful consideration, ACTE is excited to announce CareerTech VISION 2020 is moving to a fu…, November 30 @ 1:00 pm – December 4 @ 5:00 pm, March 22, 2021 @ 8:00 am – March 24, 2021 @ 5:00 pm, [{"@context":"http://schema.org","@type":"Event","name":"Nevada State – Virtual Conference","description":"","url":"https://www.acteonline.org/event/nevada-acte-summer-conference-2020/","startDate":"2020-10-30T09:00:00-04:00","endDate":"2020-10-31T15:00:00-04:00","organizer":{"@type":"Person","name":"Nevada ACTE","description":"","url":"","telephone":"","email":"","sameAs":"https://www.acteonline.org/nevada-association-for-career-and-technical-education/"},"performer":"Organization"},{"@context":"http://schema.org","@type":"Event","name":"MnACTE Fall Conference 2020","description":"","url":"https://www.acteonline.org/event/mnacte-fall-conference-2020/","startDate":"2020-11-05T08:00:00-05:00","endDate":"2020-11-06T17:00:00-05:00","performer":"Organization"},{"@context":"http://schema.org","@type":"Event","name":"CareerTech VISION 2020","description":"<p>After thoughtful consideration, ACTE is excited to announce CareerTech VISION 2020 is moving to a fully online, virtual experience, happening Nov. 30\u2013Dec.
• Appoint a special task force dedicated to surprising and delighting our customers.
• Never fear the risk of failure.
The Present Moment Team The members of the team related personal stories on the importance of being present for people.
There were four main characteristics of being present. Mary Jane and Dan had moved their family to Seattle, and had only spent less than a year in their new hometown when tragedy struck.
• Study what it would take to implement the “moment of truth” idea, which started at SAS, Scandinavian Airlines.
People on lunch break come by for entertainment, even if they buy no fish. www.bizsum.com © 2001, 2002 Copyright BusinessSummaries.com FISH!
For more information, please go to http://www.bizsum.com. Benefits of play: • Happy people treat others well. @inproceedings{Lundin2000FishAR, title={Fish! We often treat customers as if they are interrupting us. This was the winning Summary report: Benefits of Make Their Day • It is good for business. : A Proven Way to Boost Morale and Improve Results (Audible Audio Edition): Stephen C. Lundin, John Christensen, Harry Paul, Ken Blanchard, Kathleen …
Hug Your People The Proven Way to Hire, Inspire, and Recognize Your Employees and Achieve Remarkable Resu, By Kenneth E. Hagin Second Edition Twenty-First Printing 1995 ISBN 0-89276-013-3 In the U.S. Write: Kenneth Hagin Minist, Other titles in the Briefcase Books series include: Customer Relationship Management by Kristin Anderson and Carol Ke, REMARKABLE CREATURES TRACY CHEVALIER
In a reality where you may be working at a job that is not exactly ideal, here are ways to learn to love what you do, and make your workplace an energetic, enthusiastic and wonderful place to be. • A designated creativity area called the Sand Box. We have a lot of pride in what we do and the way we do it.
• Ask our key customers to “come out and play” once a month.
The risk of doing nothing is greater than the risk of acting.
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