Select your service location on the interactive map. North Carolina. "Our dedicated teams will work 12- to 16-hour days to help restore electric service as safely and quickly as possible.". APS, which provides power to more than a million customers, has about 88,000 people who are late on more than $30 million in utility bills total, according to azcentral.com. Ohio/Kentucky, House Democrats passed a relief bill in May that included assistance for paying utility bills and a nationwide moratorium on electricity disconnections for four months after the national emergency is declared over. More than 2,600 of Duke Energy's Carolinas-based repair workers began what is expected to be a multi-day power restoration process. It employs 29,000 people and has an electric generating capacity of 51,000 megawatts through its regulated utilities, and 3,000 megawatts through its nonregulated Duke Energy Renewables unit. “A new, international coalition put together by the Adrienne Arsht-Rockefeller Foundation Resilience Center has declared naming and ranking heat waves its “number one priority,” Samenow reports. “We will continue to assist customers experiencing economic hardship from the pandemic as we begin to return to standard billing and payment practices” in those states, spokesman Philip Sgro said. But governments and companies sometimes report statistics in a way that underestimates the true death toll in what remains one of the world’s most dangerous professions,” per the report.
Since many of our customers may be facing unusual financial hardship, … Its members include emergency response organizations like the Red Cross Global Disaster Preparedness Center, science research hubs like the National Center for Atmospheric Research, several cities including Athens, Mexico City, Miami, and Tel Aviv, corporations, nonprofits, and reinsurers.”. It’s the second-largest storm-related outage in Consolidated Edison Inc.’s history after Hurricane Sandy in 2012 and the “outages are hitting at an especially difficult time as millions work from home instead of commuting to office buildings, which often have back-up generators.”. Duke Energy uses aerial application of herbicides in areas with high brush density and rough terrain and that are hard to access to control trees and other vegetation that can pose power outage threats. Duke Energy went beyond other power providers in March by voluntarily suspending shut-offs and waiving late fees. For months, investor-owned power companies have lobbied against federal intervention, arguing it would be better for them to work with local regulators to respond to a viral outbreak that is hitting each state differently. “They say they’re going to do the right thing by keeping the lights and air conditioning on during summer heat waves, all while furiously lobbying behind the scenes to avoid being held accountable to that promise,” he said. And even if disconnections are banned nationally, many customers will still be on the hook to pay deferred bills. There have already been nine named storms during the 2020 Atlantic hurricane season, including Hurricane Isaias, which was the earliest ninth named storm on record, Andrew Freedman reports. “Despite the pandemic, more than 2,500 out-of-state utility workers have flocked to New York and New Jersey to help restore power,” per the report. Austin Energy announced via Twitter that it would suspend shut-offs, and also used the opportunity to outline some of the community-owned utility’s programs for low-income customers. Based on historical restoration times, customers in the direct path of a Category 2 hurricane can experience outages for up to 10 days, although 90% of customers will be restored sooner. Thomas Kuhn, president of the Edison Electric Institute, a trade association for investor-owned electric utilities, told congressional leaders in an April 28 letter that a nationwide ban on shut-offs and debt collection “fails to recognize that different states will recover at different times from the pandemic and, instead, imposes a ‘one-size-fits-all’ approach to recovery.”. Follow Duke Energy on Twitter, LinkedIn, Instagram and Facebook. Duke Energy. For more information view the infographic below or download this PDF. How Duke Energy Restores Power. And not everyone was protected by governors’ orders, which often apply only to larger corporate electric utilities, leaving customers of rural cooperatives and other power providers vulnerable to shut-offs. Congress under pressure as states lift electricity shut-off bans during coronavirus crisis (Dino Grandoni). The Illuminating Co., a unit of FirstEnergy, announced on its official Twitter, “We understand that customers may be facing concerns and hardships due to steps underway to help limit the spread of #COVID19. Customers can perform nearly all customer service functions. Crews restored power to more than 100,000 customers the day after the hurricane tore through southeast Louisiana on Oct. 28 afternoon. Between April and June in North Carolina, where shut-offs are banned until September, residents were late for or missed $218 million in utility payments — nearly double the amount from the same time last year. Ohio. South Carolina. Once the storm passes, the company must wait until conditions are safe for damage assessment teams to enter the impacted zones and begin the restoration process, followed by repair crews. With companies around the world rethinking the way they do business due to the Covid-19 pandemic, also known as coronavirus, utility companies are also re-examining some of their business practices. “SMUD suspends power shutoffs for non-payment. Late payments can run into the millions of dollars. A survey by Indiana University researchers in May found that 13 percent of households at or below 200 percent of the federal poverty line could not pay an energy bill the previous month — three times as high as the previous two months. The company … But several companies, including Australia’s South32, didn’t include fatalities in transportation, which the ICMM classifies as occupational deaths.”. Knowing where your account is located will help us serve you better. The company has taken the following steps to protect its customers and employees: Duke Energy will not disconnect any customer’s service for non-payment, in order to give customers experiencing financial hardship extra time to make payments. American Electric Power, too, voluntarily stopped disconnections in March. BACK TO STATES. Duke Energy’s customer service team is available to serve customers. “….The call to name and rank heat waves originates from the Extreme Heat Resilience Alliance, launched this week. In Arizona last June, that state’s corporation commission declared a moratorium on utility shut-offs following the death of a 72-year-old Arizona Public Service Co. customer whose power was cut because she had late payments. The update is a “sharp increase from NOAA’s initial prediction, released in May, which called for a 60 percent likelihood of an above-average season, with a 70 percent chance of 13 to 19 named storms, six to 10 of which would become hurricanes.”.
Disconnections are resuming soon as the state bans expire. The parks serving non-White populations also may be five times more crowded. In Georgia, more than 550,000 Georgia Power customers were without power on Oct. 29 morning following the hurricane. Kentucky. It's the third legal challenge against the administration’s changes to NEPA. Natural gas, But the Charlotte-based electric power company is preparing to resume disconnections in Florida, Indiana and Ohio. But a month later, the Columbus, Ohio-based utility was lobbying against a federal ban on shut-offs, according to a public records request in West Virginia obtained by the Energy and Policy Institute, a clean-energy advocacy group. CHARLOTTE, N.C. – Duke Energy has implemented additional steps to protect its customers and employees in the six states it serves during the COVID-19 pandemic. “As a part of your community and a provider of essential services, we are here to support you during this uncertain time. In North and South Carolina, more than 500,000 Duke Energy customers — more than 10% of the company's total customers in the two-state region — were left without power at the height of the storm. Or. Investor-owned utilities were quick to offer relief to customers at the beginning of the outbreak. Scouts assessed damages and tree trimmers cleared downed trees and debris for distribution line workers to restore power to customers impacted by Zeta. Duke Energy and its unit Piedmont Natural Gas said they would end service shut-offs for all home and business accounts in Florida, Indiana, Kentucky, North Carolina, Ohio, South Carolina and Tennessee. The fast-moving storm brought hurricane-force winds to most of the area and tropical storm-force winds to half of southeast Louisiana, knocking out power for approximately 481,000 Louisiana customers at the peak.
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The storm made landfall near Cocodrie, Louisiana, as a strong Category 2 hurricane with sustained winds around 110 mph — 1 mph shy of a Category 3 storm. Disconnections are resuming soon as the state bans expire. Our thoughts are with those in areas impacted by Hurricane Zeta, as some of these areas were devastated by Hurricane Delta only weeks ago," said Randy Pryor, Vice President of Distribution Operations of CenterPoint Energy. Helen Gym, a Philadelphia city council member thanked PECO for agreeing to temporarily end shut-offs. Duke Energy Progress. Other FirstEnergy units, including Toledo Edison, Penn Power, PECO, Metropolitan Edison, JCP&L, Mon Power and others, made an identical announcement. Duke Energy will contact customers to reschedule those appointments.
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