© 2020 Advance Local Media LLC. Although the utility has 20 call-takers on duty weekdays from 7 a.m. to 7 p.m., many customers are getting busy signals. Contact Information.
Huntsville City Council passed Ordinance 2020-21 on April 7, 2020, extending the Disaster Declaration. Huntsville Utilities. Note to readers: if you purchase something through one of our affiliate links we may earn a commission. Facebook Share. He said utility officials knew May would be "chaotic" for the call center because of the billing changes, which include new meter reading dates and a letter-sized bill to replace the old postcard notices. Emergency contact information and procedures. Customer Services. Huntsville Utilities’ Customer Service Centers, located at Downtown Huntsville, Pulaski Pike and Jordan Road, will close today at 4:30PM due to the inclement weather. 29,001 open jobs. View profile View profile badges Get a job like Jennifer’s. (256) 883-3682 FAX A "data conversion" error led to some customers being charged too much for sprinkler system usage, Yell said. A Times reporter who dialed the customer service number 25 times between lunchtime Tuesday and Friday afternoon got through just twice. Apply to Customer Service Representative and more! "But a couple of these issues have bypassed what we can physically handle.". The Port of …
Operation Superintendent Randall Stewart (256) … Pat Morgan She apologized and said the storms that went through as well as the transition to a new billing systems had caused a number of issues.
The Ordinance also included the following statement: City Utility Service shall not be suspended for non-payment until such disaster orders by the State, County and City relating to COVID-19 are terminated by order or by law. Those estimated bills have also stirred customer questions. (256) 883-3767, Environmental Engineer HUNTSVILLE, Alabama -- Like thousands of other Huntsville Utilities customers, Cliff Windham has questions about his May bill. Registration on or use of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your California Privacy Rights (each updated 1/1/20). ", He said call volumes should drop later this month because everyone will have received at least one new-look bill.
(256) 883-3996, Collections System Manager
(256) 883-3719
HMCAA is often referred to as the Port of Huntsville. As a note, customers will be responsible for bills once the current situation has resolved. But a few unexpected hurdles added to the confusion.
Robin Christopher Updated Jan 14, 2019; Posted Jun 04, 2011 .
Huntsville Utilities customer service line getting more calls than it can handle. The Utility Billing Division provides the following services: Citizen Utility Account Information Brochure (PDF), New Residential Service Application (PDF), Collects bills for water, waste water and solid waste services, Provides information related to billing and services. (256) 883-3756, Maintenance Supervisor
Emergency contact information and procedures. All rights reserved (About Us). The City shall also waive all late fees and penalties for March and April for utility service. The mission of the Port of Huntsville is to provide quality multi-modal transportation services to a diverse regional customer base and to stimulate the economic growth and development of the Tennessee Valley region. 24K likes. "There's folks that also just want to express their opinions" on the billing changes, Yell said. Read here for a complete list of bill payment … The Huntsville-Madison County Airport Authority (HMCAA) is a public corporation under the laws of the State of Alabama. Following the April 27 tornado, utility leaders chose to estimate electric usage in damaged neighborhoods rather than send in meter readers. "I was concerned because I hadn't received my bill lately," Windham said Thursday, "and I'd heard horror stories about people getting their power shut off.". Huntsville Utilities has responded to all complaints with clarification of the statement or an adjustment if appropriate. Utility payments can still be made using the payment drop boxes, online via My Account, HU’s Mobile App, Western Union locations, Walmart, and via telephone at 256-535-1200. Join to Connect Huntsville Utilities. 8,231 open jobs ", "I got my questions answered, but I wish it hadn't taken so long.". Windham finally got through about a dozen calls later -- only to find that he was No. Shane Cook, Director 1800 Vermont Road Huntsville, AL (256) 883-3719 (256) 883-3682 FAX shane.cook@huntsvilleal.gov . The Citadel.
Its call center is on pace to handle 90,000 inquiries this month about the new-look power bill. Windham isn't alone in his frustration with the utility's customer service line. (256) 883-3663, For a complete listing of staff, please contact (256) 883-3719, Report a problem or submit a service request using Huntsville Connect, (256) 427-5000Huntsville City Hall308 Fountain CircleHuntsville, Alabama 35801. Python jobs in Madison, AL.
163 Customer Service Representative jobs available in Huntsville, AL on Indeed.com. 1800 Vermont Road That charge has always been there, he said, but was not itemized on the postcard bills because of their smaller format.
Randall Stewart
Customers should consider paying any amount possible to avoid a large bill. So, he picked up the phone earlier this week and dialed the utility's main customer service number, (256) 535-1200. Complaints. Huntsville Utilities' downtown headquarters and call center have been swamped with questions since the switch to a new billing format on May 2. Twitter Share. "I decided, I'm just going to ride this thing out," Windham said. The utility was forced to recalculate those bills -- and operators have had to soothe upset homeowners. The utility averaged about 20,000 calls a month before launching a new billing system on May 2, spokesman Bill Yell said Thursday. The City shall also waive all late fees and penalties for March and April for utility … See all additional business information . "We're using everybody that is trained on the system to handle calls," Yell said. VP for Customer Care at Huntsville Utilities Huntsville, Alabama 500+ connections. 70 in line to speak with an operator. "That's taking time to deal with.
"It took about 45 minutes, but I got an operator. OUR MISSION To add value to our community by providing efficient utility services. "As we get farther along in the process, it's going to get better.". For water hook-up, please contact Huntsville Utilities Water Pollution Control Staff. Mark Huber
File a water quality complaint Emergencies. Huntsville City Council passed Ordinance 2020-21 on April 7, 2020, extending the Disaster Declaration. Community Rules apply to all content you upload or otherwise submit to this site. The Ordinance also included the following statement: City Utility Service shall not be suspended for non-payment until such disaster orders by the State, County and City relating to COVID-19 are terminated by order or by law. Huntsville, AL Customer Service at Huntsville Utilities.
Senior Living jobs in Madison, AL. Huntsville Utilities, Huntsville, AL. Yell said about one-third of recent call center inquiries have been about the unfamiliar utility statement, which shows an "availability charge" that every household pays to have access to electricity. For water hook-up, please contact Huntsville Utilities, Shane Cook, Director The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. For those who manage to connect, the average wait to speak with an operator is about 20 minutes. shane.cook@huntsvilleal.gov, Operation Superintendent
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